Now I don't give a shit if the local JC Penney burns to the ground.īoy, it sure doesn't take much for a company to turn a good customer into a bitter enemy now-a-days, does it? I started shopping at Penney's because I support companies who embrace diversity, treat all people with kindness, and want their customers to feel good about supporting them with their hard-earned money.
Who can say no to Ellen DeGeneres? Not me. I became a JC Penney fan when the company made a big effort to be inclusive in both their philosophy and advertising. How in the hell has customer relations degraded to this sorry state? The guy apologizes for all I've been though and seems sincere, so I pay the bill, thank him, then hang up the phone. I managed to keep my cool while explaining the situation to the very nice phone agent, but it's rough. After eight minutes (I checked!) of trying every option available, I manage to confuse the system enough that an operator finally picked up. but the phone robot goes in a loop and insists that I give the information it wants. I kept saying "help" and "customer service" and pressing "0".
Well, I don't have any of that, and the automated answering system provides no way to explain the situation. But you can't get through to a REAL PERSON without an account number or social security number for the card holder. At least the chat agent actually GIVES ME THE FRICKIN' PHONE NUMBER. I tried web-chat at the JC Penney website, but they tell me billing issues must be handled by phone. You drove all the way down here, so let's get this taken care of, okay? but let's go find somebody who can place a call for you. Need to pay a bill for somebody who is medically unable? I'm sorry I can't help you with that. What kind of customer service is that? If your damn job is to help customers, then get off your ass and help the customer! Had somebody come to me with a horrible situation like this, I would have done everything I could to help them. And they won't even go get me the number so I CAN call. " YOU HAVE CALL THE NUMBER ON THE BACK OF THE CARD!!!" But I don't have the card.
I even have a Power of Attorney document in my hand which allows me to take care of things like this when needed. Reasons I won't shop my local JC Penney ever again.Īnd, believe it or not, this was all while I was trying to PAY THEM MONEY on behalf of somebody who is no longer able to handle their finances for medical reasons.
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